Sergey and Olga, 04 october 2012
As smaller models were not anymore available at the
booking time, we rented a 4-person Dethleffs T 6501
during two last weeks of June 2012 at the Manresa
depot station to travel around Southern part of
Booking process was quick and easy and we never
regretted we booked our motorhome via IdeaMerge: the
price is for sure the best on the market and such
bonuses as free cooking utensils, dishes and
silverware, printed guide to campgrounds across
Spain as well as reachable customer support you
won’t find anywhere else.
Motorhome pickup was also good: Manresa staff was
extremely friendly and ready to help on any matter.
As we had some extra time we decided not to take
transfer to the station and took a train to Manresa
Alta, where McRent administrator picked us up
completely for free!
Motorhome was very close to “completely new”
condition with very small mileage and clean and nice
interior, which looked exactly as on a picture.
There were only two problems with the motorhome
during our trip: cupboard’s doorknob and gas tank.
Doorknob was for sure been broken before our rental
and just fixed, but we managed to break it again. As
the fines for broken details were quite high, we
decided to fix this issue by ourselves and bought
exactly the same new doorknob for just 9 Eur.
Problem with gas tank appeared before the drop off
as we could not find where to buy full gas tank
around Manresa. But again – McRent staff surprised
us as told they will fill it for no cost!
Overall we are very satisfied with both IdeaMerge
and McRent service and will for sure book our next
trip with them.
Michael Shulman, 30 november 2011
We arrived at the depot near Madrid to pick up our Dethleffs T2 camper van which was ready for us to drive. The details were gone over with the English speaking Ingnacio who explained everything clearly. Just in case there was an English Manual in the cabin which came in handy a few times during the trip. The camper had loads of storage space & was very clean and comfortable. Unfortunately though quite early on in our trip through Portugal the key which was used for the entrance door, water, and wc cassette broke off in the lock of the entrance door. This should be checked out by Dethleffs as it seems that the key is much to thin to use for so many daily uses. The entrance door lock needs to be turned with quite a bit of leverage. We had to have a spare key mailed to us to be picked up. This did set back our travel for a few days and we missed out some important plans which we had made. We returned the camper to the Madrid depot and were charged 80 euros for the cylinder to be changed etc,even though we didn't really feel that this was our fault. Aside from this unpleasant business, we enjoyed our camper van and would consider another rental again. Just make sure the door locks are not a problem!!!
Alexander, 29 november 2011
We rented Dethleffs T6401-4 based on Fiat Ducato in Manresa (Catalonia). It isn't closed to Barcelona, but we got train to Manresa station. And Mcrent pick us up from Manresa station to hire station by our motorhome for free. And then transfer us back after drop off for free too. It's great!
The motorhome was good, everything was work, except used water gage. From time to time it showed full tank regardless of it's real state. But it's not very important.
Mcrent gave us manual in English and camp site guide for use. Because it was our first motorhome experience, they show DVD movie about motorhomes and their using. And after that manager show everything one more time in the motorhome.
Mcrent charged deposit 750 euro from my credit card. And after motorhome return they made refund. Because my card's count isn't in euro, I lost about 40 euros on conversion in two directions. If mcrent can only block the deposit, and unblock it after return, I wouldn't lost anything.
Generally, we are very glad to deal with ideamerge and mcrent.
Kasra, 11 october 2011
We rented a 4-person motorhome for 10 days in the
beginning of September, and were upgraded to a 6-
person vehicle once we got to Euromotorhome. That
was a nice, and unexpected, surprise. The vehicle
was new and clean, very low mileage and driving was
Mario, the depot manager, gave us a thorough
collection walk-through of almost a full hour.
There weren't any other customers collecting or
returning vehicles, so we had his undivided
attention. Same customer service upon returning the
Still can understand why the motorhome agency
actually charges the credit card (in our case 600
euros), rather than blocking off the amount. Be
that as it may, the deposit was fully refunded 2-3
days after returning the car.
Summary: I'd go back to these guys for my next
Peter Mills, 11 october 2011
We thoroughly enjoyed our tour of Andalusia with a McRent motorhome. The motorhome met all our expectations. Minor criticisms are that there should have been a better selection of pots/pans. There was no toaster or kettle supplied and the outside table and chairs were of poor quality, torn and uncomfortable.
Matt Grunke, 01 september 2011
The trip through Spain, Portugal, and France via RV
was amazing. Saw and experienced so many places that
we would have missed via train/plane/hotel. The RV
was a little out dated compared to what we saw out
there on the road. It got the job done though and
delivered us safely to all our destinations. Please
update the bedding supplied to sleep with. Being
6ft2 the bedding was too small and I would end
freezing most mornings.A little more info as far as
tolls go on the highways would help alot. That was
something we forgot we would have to pay in each
country. Booking, pickup, and drop off of the RV
was very simple. All went as planned.
G. Naismith, 12 august 2011
We were pleased with the service from IdeaMerge and
McRent’s agent in Madrid. We travelled nearly
17,000km throughout western Europe over 2.5 months.
We were impressed with the fuel economy of the
McRent Fiat 2 berth motorhome which achieved less
than 10 liters per 100km over the 17,000km.
We chose to not drive on the motorways/toll ways as
much as possible so that we could see more of the
country and the smaller towns.
Our only regret was not looking at hiring an even
smaller van-type vehicle which was narrower and
lower to allow better access into the center of the
older towns with narrow streets, and the potential
to park in these towns. We hired camping table and
chairs but did not use them because we were always
visiting the towns or places we stayed at, only
getting back in time for bed.
We had a great holiday.
Eric Worden, Spokane, WA USA, 08 august 2011
We picked up our RV in Barcelona and a bit of a mix up at the airport for the shuttle, but no big deal. Mario was awesome at the station and we got a larger unit at no extra cost. Mario went through everything with us and even though we didn't speak much Spanish and he spoke ver little English we figured everything out. The RV was awesome perfect for 3 people. Clean and ready to roll. The only thing I would have liked to have known was that it didn't come with any dishes or cooking stuff, so we had to buy some stuff. Bike rack was awesome and the chairs and table we rented were pretty old, but worked fine. No issues with the RV and ran awesome. No shuttle back to the airport and we ended up spending like $50 on a cab which was unexpected. I would rent again!!
Guillermo Buitron USA AND MEXICO, 27 july 2011
We rented an RV through McRent. Everything was so professional. The paper work at McRent was easy. Thier staff was very nice explaining all the details to make it an easy travel. The RV had only 8000km aprox, so we could consider it new. We traveled throughout Spain, Italy and France. Everything fabulous, exept fot the toll rd costs. Regarding the overall experience, it's a must for everyone, at least once in your life time. Although never do it without a GPS. JUST DO IT!!
Mark Ehlers, 28 june 2011
Rented a camper from Madrid McRent and toured around Spain and Portugal for the whole of April 2011. As usual the IdeaMerge booking was flawless and professional. The pickup and drop-off were good. This is the third time we have rented a camper from McRent and it was by far the most comprehensive and informative process yet. The camper was in great condition and with new kitchen utensils and extras. The trip itself was also our best so far, Spain is an amazing country and very camper friendly. IMHO the only way to see Europe is with a campervan, a GPS, bicycles and booked with McRent through IdeaMerge.
Tsui February 2011, 24 april 2011
We rented a motorhome in Madrid from McRent. We took a taxi from the airport and it took at least 20 minutes for the taxi driver to find the company. The pick up process was fast with no problem. Although the car and the GPS were brand new, the GPS didn?t work for couple times. The power cable broke two days before our scheduled return time. We have no choice but to return the car one day earlier. The staff at the McRent fixed the power cable and suggested us to continue with the rental for the last day. It was not the issue of one day rental charge, but the issue of time. We did not want to go through all the cleaning and packing process just for another day because it was a waste of time during holidays. Anyway, we did not get the one day rental refund. Apart from these, it was a great experience.
Alex Soloviev, 18 october 2010
We rented motorhome at the end of September in Barcelona in McRent. It was fourth time when we rented the auto in McRent. The motorhome is almost new, the big refrigerator, is a lot of lockers. With rent and return has not any problems , all was fast and precise. Unfortunately the company is located very far from city and the airport
Dave Robinson, 18 october 2010
The service from Ideamerge when we booked our Spanish motorhome experience was excellent. We have a few doubts however about some of the service provided by the vendor, Euromotorhome, even though the van itself was excellent. Firstly the person showing us the van's features spoke very little English. Then we discovered that we had rented a "bare" van (apparently this is in the small print somewhere, but I still can't find it. This is very confusing for someone from Australia or New Zealand, where even the cheapest "backpacker" vans come fully equipped. You can rent the essential gear for an extra 100 Euros - whether you need it for a week or a month! What's worse, NO MAPS! It is even hard to buy maps in Spain. What's more, we couldn't rent a GPS from them as we hadn't booked it at the same time as the van!
A.Dagan, 17 october 2010
The service provided by the rental company was very good. Pick up and drop off was on time. We got a bit lost on the way back to Madrid, the map given to us was not so useful, and many locals didn't know how to read the map aswell. We ended up getting directions on the phone, which was helpful, but turned to be very expensive..
The camper was clean, comfortable and easy to drive. I would add an updated road map to the campers, to ease the process of driving (when GPS is not working...) Thank you.
Joe Birner, 26 september 2010
Four of us were a bit reluctant to rent a camper in Spain, but when I called the toll-free number, found to be talking to very helpful and experienced Americans! Late decision to take vacation, but they still arranged for a clean, larger camper, complete with kitchen utensils,chairs and table. (I suggest you bring your own sleeping bags).Everything on trip was good, didn't drive too far from Barcelona.-along the Costa Brava and stayed on the beaches for ten days. Excelente!
Upon arriving back home in Canada, realized we had left a favorite Jacket in the taxi shuttle.
Idea Merge found it and mailed it N/C!
Oh Yeah!~ we'll use them again. --thanx!
Maurice Verbakel, 16 september 2010
Rented the Motorhome from Barcelona with four friends. Had an extra upgrade without expenses and the best was that for an small extra fee we would be able to leave the Motorhome in Gijon (north spain) from which we would end our holiday. A friendly collector from ideamerge collected our motorhome and drove it back to Barcelona. Thanks to that we have saved ourselves a trip back to Barcelona or Madrid and could enjoy our trip longer. Ideamerge, thanks for the great work!!!
Sonia Cyr, 10 september 2010
We tried the camper experience in New Zealand for the first time. We enjoyed it so much that we decided to rent one for our next vacation in Spain. Renting through IdeaMerge was a breeze and I found the service excellent. We had to arrange special pick up to accommodate our bike transportation and IdeaMerge helped us.
At the pick up location in Barcelona, we were upgraded w/o extra fees - again to accommodate our bikes. The camper was great and brand-new (only 9km)! One thing I'd suggest is to play a DVD for the camper instructions. Tourists could pick the language of their choice. When we picked the camper up, there was only one person and he was Spanish-speaking only. He was nice but we had hard time to understand. Besides that everything was fine. I'd use IdeaMerge services again in a next trip.
andres, 10 september 2010
We rented the car in Barcelona in August. The car we
received was very low level of finish in relation to
vehicles we rented in the past but brand new.
The seats behind the driver's seat are dangerous.
Company representative who received me was polite
and very nice.
The company's location is far from city and aeroport
IDEAMERGE service was excellent and I'd like to
continue using their service
Giovanna-IT, 10 september 2010
We picked our camper up in Madrid- no problems- very efficient.
We had a bigger van than the previewed one without additional fee, only this one was a little bit aged; but we really apreciate to have more room.
The van was very clean.
Dropping off the van was also no problem.
The people in Madrid was very very kind and they bring us from/to the airport at the start and at the end of our rental period
Idea merge was excellent- would DEFINATELY use them again
Euan Smith, 19 july 2010
We picked up our motorhome, having driven from England through France in our car, north of Barcelona and spent our first night in their car-park during a spectacular thunderstorm. It seemed a better idea to manouvere it's 21 foot length in the cold light of day being a couple of novices. Issac, who was our English speaking contact at McRent, was kind and gentle in his induction, but forgot to tell us of the stabilisers we should have lowered on the van when taking up residence in campsites. A very kind german gentleman pointed out the error of our ways later.
We had a splendid experience not without its challenges and travelled from Barcelona almost to Malaga and inland through the Sierra Nevada and Granada - the Alahambra is a must do. We travelled about 2,500km.
Janieke van Nugteren, 01 july 2010
We picked our camper up in Madrid- no problems- very efficient- note: take your international and local drivers license with- more apparently for the Gaurdia Civil - we were stopped but showed them the international one and the passport.No problems. Our van had 45 000km - very clean neat and modern.We has heard the rental of the cutlery and crockery was not worth it- so we just hired the table and chairs and bought stuff at Ikea- probably saved about 50 euro. Dropping off the van was also no problem- we cleaned it really well- so it all went swimmingly. Idea merge was excellent- would DEFINATELY use them again.
Nicholas S Little, 16 may 2010
Thanks again- your service great as always. Main complaint is that both times (Italy-freedom and Spain –Euromotorhome) we got old, superseded machines. Severe Motorhome envy whenever we went to campground. We may have to go to Germany next time. Both times drove beaten up Motorhome around without ourselves putting scratch on it. Euromotorhome service and pickup fine-always get nervous re deposit- no problemo.
Pete Murray, 28 january 2010
My holiday was made special by the peace of mind provided by idea merge
Andreas and Sigrid, 25 november 2009
The booking with IdeaMerge was great! We booked a trip the year before also with them (to Norwegian, Sweden, Finland), and that was also very pleasant. Fast response and the price was good.
We went to Madrid. The people of euromotorhome picked us up, which was very nice, and at the end of the holiday also brought us back.
The check in was fast, we got a explanation in Spanish about how to use the camper. Too bad that we don't speak Spanish ;) But visualisation, using his hands, you'll understand a lot, and my husband have travelled a lot with a camper, so it wasn't a problem.
The interior was great, a lot of space because of the lifting roof. The kitchenary was minimal: no sharp knives, the plates were made of "stone" even like the cups. Plastic would have been better.
But..... we saw IKEA and there you can buy that stuff for only 3 euro each, so we bought it ourself.
Other than that, we think it was great!!! Like already said: Good service for a reasonable price and we had a great holiday!
Nathalie Honeysett, 07 september 2009
Really good trip. we loved Madrid but Seville even more. the weather was fantastic. This was the best campervan so far. Very compact but thanks to the extendable roof very spacious when stationary. economical in respect of petrol usage. Droping off the van was a little bit difficult because the company was hard to find. Very happy with the drop at the hotel/airport service. The introduction to the van was short and clear which was excellent because some companies waste so much time in lengthy training sessions which are boring and a waste of time. Please be considerate to the environment and always clear up after your stay.
Jac en Ans Willemen, 29 june 2009
We rented a camper in Spain and picked it up in Benalmadena (campingdelSur) near Malaga. A brand new camper. The pick up didn't work perfect, as the confirmation paper told us to pick it up after 16:00u in the afternoon. When we arrived no one was there. We had to make a phonecall and they told us that they had been waiting for us in the morning. They had been expecting us between 10 and 12 hours in the morning. So we lost precious hours,it was a pity.
But...it was a fantastic camper: a Fiat globebus with a comfortable bed, kitchen, turnable driverchairs, sofa and a table. Enough wardrobe- and other chests, good cooking garniture and refrigerator. We didn't use the toilet and the shower as we were staying on a campside. The only minus were the picknickchairs, they were demaged. The first one was broken within two days and we both are of a normal weight: 62 and 74 kilo's. Unfortunately we didn't check the chairs before driving away! But we got permission to buy a new one for € 15,=. Not a price to buy a chair of good quality. The other item that broke very soon, was the top of the dusthin: also not proof against use in a normal way. Because of that, and a little accident with one of the car-mirrors we didn't yet receive our deposit. So we'are still waiting, but it takes too long!!
Finally: we were very happy with the camper and if we are content with the deposit that we get back, we will recomend our friends,family and colleagues your compagny. Untill then.....we wait....
Greetings from Holland
Note from IdeaMerge: Indeed of the dozens of McRent depots in Europe represented by IdeaMerge, the McRent Malaga depot is the only one at which
standard weekday pick-up occurs NOT in the afternoon but in the morning. This singular anomaly either escaped our attention or was not communicated to us.
In light of this review above, we have modified our webpages and software accordingly and given our deep apologies to this client.
Aussie family, 08 june 2009
Booking through Ideamerge was very easy. They responded very quickly to all our queries and the price was definitely the best we could get for the vehicle and itinerary we wanted.
We picked up from the Euromotorhome depot in Madrid (good pick up service) and the owner spoke some English which was very helpful. The person who oriented us to the van spoke no English so we weren't sure how to use some items (e.g., fridge!). We didn't get the 2 gas bottles we were supposed to (only got one) and as per other comments, the 'kitchen kit' left more than a bit to be desired. We froze with our thin sleeping bags until we relented and left the gas heating on all night every night. Kitchen utensils were surprising - no sharp knives or chopping boards etc and crockery plates (plastic would have been better and less breakable when driving around!) but then extras like Italian coffee percolators were included (they almost won me over with that one).
Definitely agree with others re: finding camp grounds in Spain/Portugal. The directory provided by Euromotorhome only listed sites who had paid to advertise in the directory and was spanish/portuguese only (I eventually learned to interpret!). No road maps and the depot didn't sell any so make sure you bring your own good one or you will find it VERY difficult to find anything (our record was 3 hours driving in circles to find a camp ground which it turned out had closed 2 years before).
Campervan was reasonably new though and no mechanical issues. Check inside and out THOROUGHLY before leaving the depot as the check-in inspection is far more thorough than the check-out inspection. We didn't notice scrapes up high on the side of the van (in the dark depot) or the fact that the top of the gas heater was cracked a little bit. Neither did the person who did a cursory inspection as we left. They did however notice it when we returned the camper and it almost cost us a lot of money (hard to negotiate what damage we did and didn't do with someone who doesn't speak English - we dropped off in another country and he met us there). Seriously - check every square inch inside and out as closely as you can!
That all sounds bad - it's not meant to. We had a fantastic time with our 2 and 3 year old and loved the camper. We'd definitely use Ideamerge again.
MS, 08 june 2009
Staff was friendly and helpful. The camper was
pristine and in excellent ordr. Would highly
recommend, and will use Ideamerge again. Best prices
out there, and the online rental was a breeze. Thanks.
Tue Søeborg, 12 november 2008
Friendly and helpful staff at the Malaga depot. The VW California is absolutely recommendable. It drives well, it fits in underground parking lots and it sleeps 4. We stayed in it for three weeks and had a great holiday. I would be nice though to have a copy of the manual in English.
Meia Bink, 20 october 2008
It was not easy to find caravanhirecompany but when we came there everything was allright! Beautiful new camper and it was a clean one. We got a good explenation and had a great holliday in Andalusia. When we had a flat tire they came quick to help us, perfect!!
Robert Koritnik, 18 august 2008
We had a great holiday travelling all over Andalucía. We rented our vehicle in Lorca. The problem was, that taxi driver (from Lorca) didn't know where it was so we spent quite some time (and money) to get there. Our confirmation papers were stating wrong data, because instead of motorway exit number it said on what km the rental company was. Which was of course wrong. That's why we had problems finding it. So it's not 585km but exit 585.
Next problem was also that we were able to get the vehicle at 16:00 (as being standard hours) but they don't start working before 17:00 so we were roasting on very hot sun in the area that is quite remote with no shade anywhere.
Vehicle was very well maintained and also quite new. The owner of the rental company was very helpful, he even spoke some English (which is to my surprise VERY rare in Spain because I'm also not coming from an English speaking country) so we were able to get through all the procedures in about 3 hours. Yes. Very long and tiresome.
Once we hit the road all was forgotten and we really enjoyed the holiday. And just a tip for others: don't go to the centre of small towns or cities because in cities you won't find parking spaces with enough headroom and in small towns you'll get stuck into narrow one way streets.
Anthony Lambros, 10 august 2008
We had a fantastic holiday picking and dropping off from Barcelona. The RV was great to drive but we had some difficulty understanding how to operate the fridge as the Spanish guy who was very polite spoke not a word of english, i wasn't expecting him to be fluent but even a few words would have been very useful. Also the taxi to the airport was 40 euro which seemed very expensive so maybe ask the driver how much before getting in. Will definitely reccommend to friends and family, all in all very enjoyable.
Karin Fivaz, 29 june 2008
The service provided by Ideamerge was promt and good and I would use them again. I would however prefer to use a different Motorhome company and not Euromotorhome. The bedding provided was very bad and it consisted out of only one very old and worn sleeping bag per person with no extra blanket for colder nights. The crockery was also very sparse and did not include even basis items such as sharp knifes and coffee mugs. There was also not enough gas provided for our 2 week trip even though we were assured that the gas cylinder was full. The motorhome was in good condition and we had no mechanical problems and breakdowns. We also found it hard to find the campsites in spain and the guide provided does not give very good directions of the various campsites. But overall it was a good trip in Spain with minimal problems.
Georgina Powell (UK), 25 june 2008
IdeaMerge were really helpful when we made the booking and were generally really efficient except that our flight details got mixed up with another family's so there was no-one to meet us at the airport when we arrived. It was resolved quickly though and we picked up the motorhome from the depot in Madrid with no problems although the whole pick up process does take a long time.
Never hired a motorhome before but the whole experience was great. Campsites in Spain are pretty hard to find (not very well signposted and the guide provided in the motorhome did not give very useful directions) so I would recommend doing a bit of research and printing out some maps before you leave home.
The motorhome itself was fine - pretty clean although I'm sure it was more than 6 months old (despite the rental details saying they were all younger than this!) The dashboard cigarette lighter didn't work - probably to stop people smoking in the motorhome - we don't smoke but it was a major problem because it meant we couldn't use our sat nav! Also, the household kit is more than basic and very expensive for what you are provided with - just sleeping bags and crockery. It didn't provide what I would call basics like a sharp knife and a chopping board etc...
We dropped the motorhome off in Malaga - it was impossible to find the depot and we were driving round for ages (although the manager assured us it was easy to find so maybe we were the only people who had that problem!)
Overall a good experience and I'd definitely recommend IdeaMerge if you're thinking of taking a motorhome round Spain.
George Psaroudakis Anna Oikonomou, 08 august 2007
We picked our camper from Barcelona. It was clean and not too old. We traveled around Spain and France for 3200 Km and we had no problems at all. The staff at Barcelona depot was very nice and helpful. The same is true for IdeaMerge as well. It was a great experience. In the future we are thinking of traveling in Spain and Portugal and IdeaMerge is our first choice.
Duncan Quigley, 08 august 2007
Malaga to Barcelona and back again.
Motorhome was fit for purpose, clean and not too old. Pleasant and helpful depot staff.
Would I book through IdealMerge again…in an instant.
Lynley Ellis, 08 august 2007
We picked up our RV Motorhome in Barcelona and dropped it off in Malaga travelling for 10 nights along the southern Costa del Sol. We struck a really busy day in Barcelona. Camper was to be ready at 10am, we arrived at 4pm to collect and were told we would have to wait until 5pm for the English speaking staff member to return from lunch. It was very hot and the building had no air conditioning. The vehicle was not ready and they started cleaning and preparing it at 4pm when we arrived. Subsequently it was a pretty hurried job of cleaning! It took 2 hours to complete all paperwork and get on the road. RV performed well. The fridge did not work 100% and we informed them of this on returning the vehicle. Was a nice change to have an automatic RV as we have had manual ones in the past. Only way to travel around. Campgrounds are quite hard to find in Spain - especially when the only Camping Ground Guide they give you with the motorhome is in SPANISH! Quite a few of the campgrounds did not exist any longer that we tried to find. Malaga drop off depot is quite hard to find, so make sure you get exact directions on how to get to it if you are dropping off the RV to that depot. We have pretty much RV'd the whole of Europe, and we found Spain although pretty, it was not as nice or easy camping as the rest of Europe. Was lovely to see and Marbella was our favourite part that we visited. Alot of the southern coast of spain is really built up with alot of high rise buildings, which sort of spoils the landscape. Never the less we really enjoyed our whole r.v. experience and found Doug and the team at Ideal Merge great to deal with.
marie brice, 03 august 2007
Ideamerge was a great company to work with - I emailed several as we live in India so hiring a campervan in Spain was no easy task! Ideamerge was the only one who consistently maintained contact and answered all my queries. It was so nice to be met and helped at the airport too.
My only suggestion is that the campervan hirers themselves put a basic household kit in the van like they do ein sveral other countries - 100Euro is too much to pay for a few sheets and crockery for 1 week!
Thanks Ideamerge and Doug
Lon Abbott, 27 july 2007
Overall, we had a good experience with renting a VW California camper van this summer, and we certainly would do it again. The original interface with IdeaMerge was seamless, though they had a software glitch so our price went up the next day because we were originally not charged for the one-way drop off fee.
We picked up the van in Barcelona, where the people were friendly, but did not speak sufficient English for us to fully understand the 'training'. The vehicle was in good condition, but the 'kit' was not -- the table was unusable (warped and peeling), and the chairs were barely. When we requested a different table, they said they didn't have one -- hard to believe, as it was a large camper-supply store. We had to purchase our own elsewhere. The water tank and gas tanks were not full as promised. In addition, we doubt the RV operator inspected the van when it was previously returned, as in the middle of the first night we awoke to an extremely strong gas smell. We drove back to the RV the next morning, and after some hassle, they inspected it and discovered that the valve on the propane hadn't been properly closed.
After this rough start, however, things worked out well, and we had a great 3 weeks. Dropping it off in Malaga was a breeze, super efficient and helpful. I would recommend picking up here instead of in Barcelona if possible.
Lisa Letarte, 09 july 2007
My story is a little different. We had air reservations that created a conflict. The airlines had assured us that we would be able to change our reservations at no cost. When push came to shove, we were going to be required to pay cancellation fees and rebook out tickets at the current price! Yikes! Ideamerge worked with us to explore our options but we were ultimately not able to coordinate our flight and motor home rentals. Ideamerge took care of the cancellation immediately to make sure we avoided any additional fees. The responsiveness was amazing as was their help in looking for alternatives. My thought is that customer service is always helpful when you are making the reservation. Ideamerge was just as helpful when we needed to cancel our rental and acted immediately so we would avoid an additional fee from the motor home provider. I would highly recommend them.
William Anderson, 22 may 2007
We were met at the Malaga airport and taken to the motor home. It was a great unit with plenty of pep and good fuel economy. It worked out very well. We dropped it in Madrid. At the drop point, we arrived ahead of time but were treated very well. The entire experience was great. This is the third time we have rented in Europe.
Lea Medhurst, 27 february 2005
We had a great time in our motorhome, Drove it form Barcelona to Venice and back again via Switzerland in 3 days. The vehicle was excellent and never gave a hint of trouble. A truely memorable trip.
We had a slight problem getting our deposit back but as soon as ideamerge heard about the issue it was sorted out within 24hrs. I would highly recommend this as an excellent way to book your rental vehicle.