For rentals with pick-up before 1 April 2013:
For rentals with pick-up 1 April 2013 or after:
Apollo USA rentals include collision and comprehensive insurance
inhering a deductible (a.k.a. excess; applicable per claim/occurrence not per rental) of
The deductible applies regardless of who is at fault, and it must
be paid at the time the accident is reported to Apollo, not upon completion of the rental.
Moreover, the deductible applies to the cost of demurrage for the duration
the vehicle is unavailable due to repairs after the rental.
In connection with the deductible, Apollo will charge
a special administration fee of US$ 75 per insurance claim (and similarly per
speeding ticket, parking fine, traffic ticket, or toll-road fine).
Clients can enhance the default insurance coverage by
purchasing Apollo's collision damage waiver (CDW) for
US$ 15 per day (maximum US$ 600).
That option reduces the aforementioned deductible/excess
all the way to zero for both collision and comprehensive insurance;
and it adds cover for one windshield and two tires per rental and
reduces the security deposit to US$ 500.
The term comprehensive above signifies
vehicle damage or loss due to vandalism, fire, theft of the vehicle, break-in, and weather.
The client is responsible for replacing damaged tires (for example, blowouts, punctures, sidewall damage, tire staking etc)
unless caused by normal wear. The deductible applies.
In the event of an accident or breakdown in a remote area,
or any area not permitted under the rental agreement,
it will be the clientís full financial liability to pay any salvage,
towing and/or recovery costs, perhaps to the nearest Apollo depot.
Of course said insurance coverage
is void if the client fails to file a relevant and timely accident/damage
police report or fails to inform the Apollo pick-up depot within
24 hours with a full written report or if the client uses the vehicle in
violation of the rental contract he/she signs with Apollo.
Likewise said coverage is void in connection with the "exclusions" and "further restrictions" noted farther down this page.
Also included by default is 24/7 assistance by way of calling
tel. 310 486 4651.
IMPORTANT: Clients arriving on flights from overseas
are indeed allowed by Apollo USA to pick-up on the day their flight arrives.
Apollo does not allow travel into Death Valley and certain similarly
extreme desert areas during 15 May through 15 September, due to extremely high ambient temperatures there
which can cause system failures in the vehicle.
At other times of the year clients who visit such desert areas do so at their own risk and are responsible for all
consequent recovery and other charges.
Due to restrictions on vehicle heights, propane gas and parking, vehicles bearing propane are not permitted in Manhattan.
Travel to Mexico, Alaska, Yukon, NW Territories or Newfoundland is strictly prohibited.
No special authorization from Apollo is required for non-Canadians to travel elsewhere in Canada,
although travel to the greater metropolitan areas of Montreal and Quebec City
is subject to special permission from Apollo.
Apollo reserves the right at its own discretion to restrict
vehicle movements in certain areas due to adverse road or weather conditions.
If you intend to travel to the Burning Man festival with the Apollo rental vehicle (including the Cheapa Campa brand), Apollo
will charge you a a special US$ 700 surcharge upon the pick-up occasion.
If a client travels to the Burning Man festival with the vehicle and does not advise Apollo/Cheapa Campa of this beforehand,
Apollo would consider such travel a breach of their rental agreement and as such the client would be held responsible
for any and all loss of or damage to the vehicle from any cause, regardless of fault, and for all related expenses,
this is in addition to the US$ 700 Burning Man surcharge.
IMPORTANT: Canadian residents are not permitted by Canada to rent a motorhome in the USA
to travel in Canada. A similar restriction applies to Mexican residents renting in the USA and
wanting to travel in Mexico.
If a mechanical breakdown of the vehicle renders it inoperable
for the 12 consecutive working hours after the client makes a
timely report to Apollo USA about the breakdown, and if this breakdown is through no fault of the
client, Apollo is responsible to refund the client but that responsibility
is limited to refund of the
daily rate or a portion thereof.
In the unlikely event that no replacement or alternative Apollo vehicle is available for the client,
Apollo's liability is limited to a refund of the rental charge or in the case of mechanical
failure (unless caused by the client) the remainder of the rental duration.
Clients assume full responsibility
for any additional expenses incurred by reasons of a breakdown of vehicle.
The term breakdown as used above does not refer to the vehicle's
air conditioning, plumbing, refrigerator, microwave, other appliances,
slide-out functionality, automatic step, awning, radio, CD player,
TV/DVD, generator, and cruise control, among other functionalities not
essential to travel.
For repairs exceeding US$ 100, the client must call
Apollo USA to get authorization. Non-authorized repairs over US$ 100 will not
Receipts must be presented for reimbursement to occur.
Repair to damage caused by the client is not reimbursible.
In the event of an accident, the client must obtain a local police
report as provided by the attending police officer investigating the accident.
The client should notify the Apollo pick-up depot
about the accident as soon as possible. On said accident report
the client should make a full, written report including the other
party's name, address, phone number and drivers license information. The client
should submit that form to the pick-up depot within 24 hours of the accident. All documents
relating to the accident should include a police report number or other
pertinent identifying number. Insurance coverage may be void if these
measures are not performed.
Although motor travel in North America is not generally considered prohibitively dangerous, there are, of course, associated risks including death. For quantitative measures of these risks, please see the Association for Safe International Road Travel (ASIRT) http://www.asirt.org.